Shannon B., Member Service Specialist at the Green Bay Road Branch, received the Inaugural Working Harder for Working People Award in February 2007. This award is a way for individual staff members to recognize and thank their co-workers for activities on the job, however small, which go above and beyond and are helpful, kind or noteworthy. These acts are ones that exemplify AM Community Credit Union’s values:

• Making a positive difference in the lives of our members and the communities we serve;

• A high standard of service;

• Mutual loyalty in all of our relationships; and

• Sound financial stewardship.

Any act of helping or kindness on the job towards a member or co-worker that goes above and beyond the call of duty may be nominated for the Working Harder for Working People Award.

Shannon was chosen to receive this award by a committee of her peers for providing excellent member service. Shannon waited on a very upset member who was concerned that she had two loan payments due but could not afford to pay both of them. Shannon verified that the member had only one payment due at this time and then took the time to calm the member down. She positively reinforced the member by complimenting her on her good payment record of her new loans. The member left the credit union with a smile on her face and gave Shannon a glowing review.

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